Step 1. Customer Service
If you experience a problem or wish to provide feedback customer service is usually the first point of reference.
Step 2. Complaints
If customer service doesn’t provide satisfaction most energy providers will have a specific complaints department.
Step 3 – Getting in Touch with The Energy and Water Ombudsman in Your State
There is no reason you couldn’t run Step 2 concurrently with Step 3, however most ombusbmen will want to see that you have done all you can to resolve the issue with the Energy supplier before they get involved.
New South Wales, Energy and Water Ombudsman NSW phone: 1800 246 545 ewon.com.au
Queensland Energy and Water Ombudsman Queensland, phone: 1800 662 837 ewoq.com.au
South Australia Energy and Water Ombudsman SA, phone: 1800 665 565 ewosa.com.au
Victoria Energy and Water Ombudsman Victoria, phone: 1800 500 509 ewov.com.au
Western Australia Energy and Water Ombudsman Western Australia Phone: 1800 754 004 Web: ombudsman.wa.gov.au/energyandwater